What’s the key to keeping your clients satisfied?
Yes, they want to know what to do when their 12-year-old cuts their hand on a rusty nail or when their toddler’s low-grade fever spiked to 103.2 within an hour.
And it’s immensely important for you, or a member of your staff, to acknowledge their fears at a reasonable time.
At Physicians First Messages, we’ll not only give you peace of mind knowing your answering service is there when your patients need you, but also knowing you’ll receive accurate information quickly.
Second-to-none customer service is the name of our game and I’m here to tell you three paramount reasons why we’ll help your business grow.
Remember, it all comes down to availability.
For starters, Physicians First Messages provides an around-the-clock service to your patients. When there’s nobody in your office, our customer-friendly service will immediately forward the information to you and anybody else on your staff that you deem important.
Do you and your staff get extremely busy during office hours? No problem! Our service will still handle the calls and immediately forward the information to the appropriate individuals, thus allowing your staff to tend to your in-office patients uninterrupted.
Do you want your phone answering service a certain way? Well you’re in luck if you decide to use Physicians First Messages. Why? Because we’re just like Burger King … you can have it your way!
Although most call answering services offer basic needs like taking messages and weeding out unwanted calls, we can customize your service to your specific liking. Do you want the greeting of your practice a certain way? No problem. I guarantee your patients will be greeted in a well-informed, friendly and helpful manner.
Give your patients the kind of TLC they deserve. It starts with being available and Physicians First Messages will help make sure you’re always there when they need you.
Owner and operator
Did you miss Dress in Blue Day?
No worries. It's true, the official Dress in Blue Day, which was organized in an effort to help sack colorectal cancer, took place on March 2.
But as the fine people at the Colorectal Cancer Alliance (CCA) will tell you, any day can be Dress in Blue Day. By trying to help raise funds and bring general awareness to the disease, you'll be supporting the organization's work and honor those impacted by colorectal cancer.
March, after all, is National Colorectal Cancer Awareness Month. And when you consider that CCA anticipates 135,000 people will be diagnosed with the disease in 2018, Physicians First Messages is here to remind you that there's a number of ways you can help this worthy cause.
For starters, hosting a fundraiser, no matter how big or small, is a terrific way to help the CCA. You don't need
special skills or a fundraising background to hold a successful event – all you need is passion and determination. They supply a fundraising toolkit and keep in mind, 86 cents on every dollar raised goes towards patient support, education and national awareness and prevention programs.
Second, you can make a donation on behalf of a loved one for any event or occasion, including a holiday, birthday, anniversary, memorial or any other milestone.
Or you may just want to volunteer. There's a number of things you can do for the CCA, locally or nationally. You
may the organization's Buddy program. If you're interested in getting involved, please call the CCA hotline at 877-422-2030.
Lastly, knowing a number of gastroenterologists use our Call Center, Physicians First Messages suggests you get screened for colon cancer if you're 50 or older.
It could save your life.
Owner and operator
1. No More Missing Calls
When your busy phones are interfering with your office staff's ability to properly help your in-office patients, the answering service can pick up the overflow ensuring that your calls are answered by a live operator and aren't sent to voicemail. This also has the added benefit of increasing productivity as your staff is freed up to dedicate themselves to other responsibilities.
2. After Hours Emergency Live Answer
Another benefit to having an answering service is preparing for the unexpected. As you know, a dental emergency can occur anytime, day or night. It is important to both you and your patients that they are able to reach someone at your office around the clock for information in case of emergency.
3. Call Screening for Real Emergencies
Having trained medical answering service operators fielding your calls after hours, will not only keep your direct private number private but will help screen your calls for the real emergencies that cannot wait for the office in the morning. You can have all non-emergency calls held for morning while the urgent calls will be forwarded to your private number for immediate response.
4. Cost Savings
Whether you have a small office or a fully staffed dental practice with multiple practitioners, employing a full-time receptionist dedicated exclusively to answering your busy phones can seriously impact your bottom line. Outsourcing your calls to a trained medical answering service with virtual receptionist services will immediately profit you as you save thousands of dollars annually.
If you've been on the fence about hiring an answering service for your medical practice, today's the day for you to give it a try. With our Free Trial for all dental practices you've literally got nothing to lose!
Call us today & See How Much You Save!
Owner and Operator
Where your practice is concerned, voicemail should be taboo.
Time and again, I've made it clear on the importance of having somebody pick up the phone when your patients need to contact you.
Nothing is more reassuring than speaking to a live person instead of into an answering machine. With that said, I'd like to give you five more reasons why you should make Physicians First Messages your Call Center.
For starters, you'll avoid problems when your network gets jammed. Sometimes, your phone company's lines get crossed and they forward calls right to your voicemail! With our 24-7 Call Center, your calls with be forwarded to our customer-friendly receptionists 100 percent of the time.
Next, with limited in-house staff members available to pick up the phone at your practice, you'll never have to worry about a call going unanswered or your patients being placed on hold indefinitely. Long waits mean hang-ups and hang-ups are never good for business.
Third, even if you have a small or large in-house staff, you want your workers tending to matters at your practice instead of wasting valuable time satisfying a caller's needs. Let our Call Center handle those calls and you can decide which calls need to be returned immediately or at your leisure.
And the same holds true for potential new patients as well. You may very well have received recommendations from one of your existing patients and when they decide to pick up the phone to make that initial appointment, the last thing they want to hear is voicemail. Don't underestimate the importance of a first impression!
Lastly, by using Physicians First Messages, you never, ever have to worry about professionalism. Our receptionists are trained to tend to your patient's every need with a polished tone that lets them know they're a priority.
What Our Customers Are Saying
"I have used many answering services in my 30 years of practice. Since joining Physicians First Messages, I can finally sleep at night knowing my calls are being handled correctly."
- Dr. Cohen
"Thank you! Not only did I get a great answering service that understands my practice, but I save thousands of dollars a year, too! Flat-rate billing allowed me to plan my budget."
- Dr. Patel