Today's #tuesdaytestimonial is one of our favorites to share as it comes with a story. Dr. Wang came to us very discouraged about the answering service industry as a whole. He had cycled through several before he was referred to us by a colleague who recommended his own, a 100% medical call center.
Dr. Wang gave our free trial a try and learned quickly that thanks to our years of experience working with medical practices of every size, technologically advanced medical-only answering solutions, and award-winning customer service, we were the perfect fit for his needs. We are thrilled that we were able to earn his trust and in doing so have maintained a relationship that has endured for over a decade.
Tonight we're giving a shoutout to all the medical professionals we work with every day, who are putting themselves out there for us all, relentlessly fighting. #gratitude
It's after midnight. Who's answering your patients' emergency calls?
Voicemail? A recording? Or are they put on hold?
While you’ve been working the front lines of #COVID19, we’re handling your backlines. Here at Physicians First Messages, we’ve not only increased the number of agents working each shift, we’re continuing our ongoing training of new operators to cover all shifts. This proven model of sustained hiring and training ensures that our staff maintains the positive and steady quality of service you’ve come to expect from us.
From years of experience working in the medical industry, we’ve seen it all and weathered each storm: 9/11, Hurricane Sandy, extended grid blackouts, and now this pandemic. Our built-in redundancy guarantees your practice’s calls are fully covered.
The bottom line is that we are overly prepared to serve you no matter the need.
After the attacks of September 11, we saw people of every caliber all across our communities join the ranks of the military and first responders in response to a tragedy that affected us all. Now, as our country is fighting the terrible effects of a global pandemic, we're hearing about a similar surge of applications toward another inspired vocation: an 18% increase in medical school applications over previous years.
One might think that the hardships physicians and healthcare workers have been experiencing for the past 10 months as they fight day and night to protect us all from COVID-19 would cause those discerning medical careers to elect an easier path. But here at Physicians First Messages we're pleased to say: we're not surprised.
We know firsthand how rewarding that path is just by virtue of our serving these doctors, nurses, and healthcare workers for the past 30 years. We've worked with them 24 hours a day, 7 days a week, and seen them take on more calls, more shifts, more work, more cases, as they also endure heartbreaking losses, natural disasters, epidemics, and now this global pandemic.
Never once has one of them said to us "It's too much".
Never once has one of them said "I can't."
Never once has one of them said "I quit."
Repeatedly, consistently, they have all said to their patients, and to each other, "I'm here."
And the healthcare workers of today are why we say, "How can we help?"
Here's to those who inspire the future generations.
Who else loves December? It truly is the most wonderful time of the year.
I have fond memories of the holiday season, especially since it’s a time to not only catch up with family, but friends as well through dinners, parties, informal get-togethers, and maybe even a vacation. Our current pandemic has put a damper on much of these kinds of holiday events, with many companies even opting for virtual holiday parties for the workforce.
If, however, you are able to put together any small celebrations for family, friends, and coworkers while you all practice the recommended precautions, there’s no reason not to!
Physicians First Messages wants to encourage you to make the most of this holiday season, especially if you’re going to take part in one or more of the aforementioned functions over the next few weeks.
The CDC has provided some holiday guidelines to all of us for attending gatherings that will help us all to better enjoy ourselves safely.
Their considerations include much of what we’ve all been practicing this year:
- opt for outdoor or open events, maintain physical distance from attendees outside your own household members as much as possible
- limit physical contact such as shaking hands and hugs
- continue to recommend wearing masks when not eating or drinking
- and more.
In addition to these common sense measures, we’d share one of our own: if you’re going to drink, don’t drive. In this day and age the various ride-sharing programs available across the nation make it so there’s no reason why you and your fellow attendees can’t make it home safely if you don’t have a designated driver.
All in all, it’s been a tough year for all of us and we’re all looking forward to this holiday season where we hope to relax, and enjoy some levity and cheer with our friends and family.
Just remember these safety tips while you’re celebrating otherwise it won’t be much of a holiday celebration if it results in further spread in our communities.
We’d love to see you all celebrate the holiday season responsibly … for the sake of your well-being and others.
Our Thanksgiving tables may look a little different this year, but we think you’ll agree that as we reflect on those who have made an impact in our lives this past year, it means everything that we can offer our appreciation, even if only in the two simple words “Thank You”.
From your team at PFMI— We wish you a heartwarming and joyous Thanksgiving at your table. Thank You!
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