You're a solo medical practitioner but don't even employ a full-time receptionist due to the overhead. Or maybe you only work in the practice a few days a week and so only need your calls handled during those times. Do only need someone to answer your after-hours calls so you can stop forwarding to your cell phone, and being woken up all night for non-urgent refills?
A medical call center's staff like the one here at Physicians First Messages is experienced, trained and ready to help you with all of these situations and more.
While many of us feel that the ability to multitask is a desirable attribute and often include it in their curriculum vitae, multitasking can often be problematic for the medical professional.
Doctors who are juggling patients in their office, patients in hospital settings, urgent phone calls from patients or other doctors, along with their own staff's demands often find that they are being pulled in too many directions to effectively serve their patients' needs.
Physicians First Messages is here to show you why hiring a trusted medical call center to manage your practice's communication needs is an affordable and beneficial solution to this problem.
First, hiring a medical call center over your standard call center ensures that your calls are given the care and priority they need. No longer will your critical medical calls wait in the phone queue as an operator dispatches a tow truck for a flat tire. The staff at a medical call center is trained and, even more importantly, HIPAA-certified to guarantee your patients' messages are handled with the utmost care and confidentiality. We can dispatch your messages to you however you prefer - secure text, email, fax... Have a numeric pager or alphapager? We do that too! We'll even update your greeting for you, whenever you need! It's all part of the service.
Next, even if you only need someone to answer your emergency calls after hours, with your routine calls directed to a voicemail... the answering service can help you decide which calls should be put through immediately and which can be held until you are able to retrieve them.
Hospitals, consults, patients... you decide the priority as you can customize your plan to your own practice's needs.
Need to make a change to your oncall schedule? Our customers even have access to their very own secure web portals where they can make changes to their own availability and view their accounts at a moment's notice.
Finally, in terms of cost alone, employing a medical call center over a full-time live receptionist earns you some extra features at a significantly lesser cost. Our medical call center is available 24/7, 365 days a year. We never close, go on vacation, or have sick days. You don't need to worry about details like office furniture, phone equipment, or even a parking space.
Physicians First Messages also guarantee 20% savings over your current answering service bill, no hidden fees, and require no contracts.
Call us now for your Free Trial and find out why so many of your colleagues have made PFMI the Doctors' First Choice Medical Call Center.
HIPAA. Everyone from patients to providers has heard this acronym and, while not everyone even understands what the letters stand for, we all know it applies to patient rights. For a medical practice, ensuring that you are in compliance with the rules and regulations that define HIPAA can seem like a minefield. Physicians First Messages is here with some important information that may better help you navigate your way through to 100% compliance successfully.
Our friends at Becker's Healthcare write in their article "10 Common HIPAA Violations and Preventative Measures to Keep Your Practice in Compliance":
"The HIPAA law to protect patient health information is quite well known by personnel in most physician offices. There still remain, however, some questions regarding HIPAA's rules and regulations. Providers who are not up to date with changes in the law risk potential violation that could not only damage a practice's reputation but cause criminal and civil fines... HIPAA violations can result in substantial fines to a practice ranging from $100 to $1.5 million. Healthcare providers can also be at risk for sanctions or loss of license.
We list below some of the more common reasons for HIPAA violation citations:"