Hey, can you keep a secret? Well, between you and me, I’m my mother’s favorite son.
Yes, I know, it sounds kind of boastful, but what can I say? As the owner of Physicians First Messages, a state-of-the-art medical call center, I can not only run my company from anywhere in the world, but my employees can work from anywhere as well.
It’s the very reason why we are the Doctors' First Choice Medical Call Center in the USA.
So you’re probably asking why I’m my mother’s favorite son. Well, when mom retired from her previous job about 15 years ago, I talked her into coming to work for yours truly and, to this day, it’s the most brilliant business decision I’ve ever made.
My mother’s position, in fact, is what I consider a vital part of my business. You see, it’s her responsibility to call all my physicians’ offices and not only ask how her son is doing, but to jot down any suggestions they may have to improve the service I am providing them.
We at Physicians First Messages, of course, take their suggestions seriously and always make the best effort to improve our service so the physicians and their staff members can run their practices like a well-oiled machine.
My customers’ reaction to mom’s position: They have fallen in love with our service and many of them, I’m proud to say, have said they’d never go anywhere else!
The way I see it, this is a win-win-win situation for my customers, myself and my mother. Her position has given her a real sense of pride and purpose in helping my customers stay ahead of what the company needs to make sure they continue getting a service that remains second-to-none.
Needless to say, I look forward to mom’s feedback concerning my customers. After all, mother knows best!
Owner and operator
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