You know the old adage: "Time is money".
And in the medical business, you can pretty much double that notion.
Regardless of how large your medical business’ call volume is, your answering service should not only be there to take your calls when you cannot, but do so in a timely and professional manner.
And that’s what we’re all about at Physicians First Messages.
But I’m here to remind you that hiring the right answering service is more than just having your messages taken. There are, in fact, many options you should consider with the idea of saving your business money.
For instance, it’s important to review your invoice and make your answering service needs concise. Because some answering services charge according to what services are provided, you should keep your instructions specific and simple. Complicating matters usually means additional costs.
Second, it would be in your best interest to hire a service that only works within the medical profession. Because operators and staff will only be taking medical-related calls, they will be able to process them and your requests much faster.
In addition, you should always go with a flat rate and avoid surcharges some answering services want to charge, such as holiday rates, e-mail and voice-mail box delivery services and the like.
Rather than having your answering service call you, have them text or e-mail you.
And finally, never have your answering service put your callers on hold, for most companies start billing you as soon as the operator takes the call.
Physicians First Messages is here to not only help your medical business operate smoothly, but also help you benefit most cost-wise.
Owner and operator
Physicians First Message's, Inc.
(866)737-1162 FAX LINE