Brrr! It's been a rough week for too many of our clients the past couple of weeks, as wild winter weather caused them to lose power, phones, internet, even water. Thanks to our disaster-ready systems and staff, we kept them in communication with their callers, so they didn't need to miss a beat. #PFMICares #PFMIConnects
Today's #tuesdaytestimonial is one of our favorites to share as it comes with a story. Dr. Wang came to us very discouraged about the answering service industry as a whole. He had cycled through several before he was referred to us by a colleague who recommended his own, a 100% medical call center.
Dr. Wang gave our free trial a try and learned quickly that thanks to our years of experience working with medical practices of every size, technologically advanced medical-only answering solutions, and award-winning customer service, we were the perfect fit for his needs. We are thrilled that we were able to earn his trust and in doing so have maintained a relationship that has endured for over a decade.
Tonight we're giving a shoutout to all the medical professionals we work with every day, who are putting themselves out there for us all, relentlessly fighting. #gratitude
It's after midnight. Who's answering your patients' emergency calls?
Voicemail? A recording? Or are they put on hold?
While you’ve been working the front lines of #COVID19, we’re handling your backlines. Here at Physicians First Messages, we’ve not only increased the number of agents working each shift, we’re continuing our ongoing training of new operators to cover all shifts. This proven model of sustained hiring and training ensures that our staff maintains the positive and steady quality of service you’ve come to expect from us.
From years of experience working in the medical industry, we’ve seen it all and weathered each storm: 9/11, Hurricane Sandy, extended grid blackouts, and now this pandemic. Our built-in redundancy guarantees your practice’s calls are fully covered.
The bottom line is that we are overly prepared to serve you no matter the need.
After the attacks of September 11, we saw people of every caliber all across our communities join the ranks of the military and first responders in response to a tragedy that affected us all. Now, as our country is fighting the terrible effects of a global pandemic, we're hearing about a similar surge of applications toward another inspired vocation: an 18% increase in medical school applications over previous years.
One might think that the hardships physicians and healthcare workers have been experiencing for the past 10 months as they fight day and night to protect us all from COVID-19 would cause those discerning medical careers to elect an easier path. But here at Physicians First Messages we're pleased to say: we're not surprised.
We know firsthand how rewarding that path is just by virtue of our serving these doctors, nurses, and healthcare workers for the past 30 years. We've worked with them 24 hours a day, 7 days a week, and seen them take on more calls, more shifts, more work, more cases, as they also endure heartbreaking losses, natural disasters, epidemics, and now this global pandemic.
Never once has one of them said to us "It's too much".
Never once has one of them said "I can't."
Never once has one of them said "I quit."
Repeatedly, consistently, they have all said to their patients, and to each other, "I'm here."
And the healthcare workers of today are why we say, "How can we help?"
Here's to those who inspire the future generations.
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