Where your practice is concerned, voicemail should be taboo.
Time and again, I've made it clear on the importance of having somebody pick up the phone when your patients need to contact you.
Nothing is more reassuring than speaking to a live person instead of into an answering machine. With that said, I'd like to give you five more reasons why you should make Physicians First Messages your Call Center.
For starters, you'll avoid problems when your network gets jammed. Sometimes, your phone company's lines get crossed and they forward calls right to your voicemail! With our 24-7 Call Center, your calls with be forwarded to our customer-friendly receptionists 100 percent of the time.
Next, with limited in-house staff members available to pick up the phone at your practice, you'll never have to worry about a call going unanswered or your patients being placed on hold indefinitely. Long waits mean hang-ups and hang-ups are never good for business.
Third, even if you have a small or large in-house staff, you want your workers tending to matters at your practice instead of wasting valuable time satisfying a caller's needs. Let our Call Center handle those calls and you can decide which calls need to be returned immediately or at your leisure.
And the same holds true for potential new patients as well. You may very well have received recommendations from one of your existing patients and when they decide to pick up the phone to make that initial appointment, the last thing they want to hear is voicemail. Don't underestimate the importance of a first impression!
Lastly, by using Physicians First Messages, you never, ever have to worry about professionalism. Our receptionists are trained to tend to your patient's every need with a polished tone that lets them know they're a priority.