Are you a single practice Doctor with one or two nurses and no more than 2 or 3 receptionist at the front desk? Or even a big medical practice that consists of multiple doctors and multiple staffs. I am here to tell you that there is one common thing that every medical practice faces every day and that is not able to pick up all the phone calls that are coming through the line. That’s right, you are not alone if you noticed that and if you haven’t, well let me tell you, it’s bound to happen when all of your staffs are constantly busy with task like; assisting with current patients, data entry, lab work and picking up as many phone calls as possible. So much work to do but yet never feel like your office is fully equipped with the staff.
That one phone call your receptionist missed could cost you from $89.00 to a couple of $1,000 depending on if procedure is needed for the new or current patient. Ask yourself that question, you as a business owner or a Doctor, is that something you want to afford to miss? You are already paying salary for your staff each weekly or biweekly, the least thing you want to do is to maximize your return as much as possible by having all of your phone calls managed.
Here is a quick fact that every manager, director, Doctor or owner should know. The median annual Receptionist salary is $32,305 with a range usually $28,713 to $36,260. That’s about $16 per hour for an average receptionist would make in 2015, granted some practices could be paying a little bit less or a little bit more but that all depends on the volume of your business. Now ask yourself this question, knowing that if that’s how much you are paying each year for one receptionist to manage your calls, imagine if you have 2 or 3 receptionist managing your front office desk, which can range you from $64,610 to $96,915 per year.
On average per day, a doctor’s office can miss about 8 to 20 incoming phone calls, once again that all depends on the volume of your business, some can be more and some can be less. Granted patients due tend to call back if they weren’t answered the first time but when they do, they become a little intolerant and more anxious due to the delay on waiting to be taken care off. We live in an age where society is constantly evolving and people are becoming more impatient with their time. Wanting to beat the yellow light so you don’t end up waiting 30 to 45 seconds on the red light, waiting at the Starbucks line early in the morning to place an order and to find out you have to wait about 10 minutes just to get a small cup of coffee. Your whole attitude towards people changes as soon as you start becoming impatient, so when your potential client calls in and doesn’t get answered through the phone, there is a chance that you might lose business because of that.
Maybe it’s time for you to hire a Virtual Receptionist who can fill that gap for you and manage pretty much ALL of your call volume. Never have to worry about missing a phone calls again, knowing that a live medical answering service will take care of your specific needs as your receptionist. Live operators who are 100% HIPAA certified are standing by to manage your office calls. Why pay thousands of dollars per month with in-house receptionist knowing that not all calls are going to be managed when you can save about 30% to 60% off or even more with a virtual receptionist. You can have it structured however you want, virtual receptionist during the day when the office is open and emergency after hours whenever the office is closed. All of your messages can be delivered via text to cell, emails, fax, dial out, paged and etc, all for one LOW FLAT RATE.
Save on thousands of dollars per year by hiring a live medical answering service and never worry about having to miss a call or putting another patient on hold to answer the next incoming call. You decide, every call is important to you and to us!
CEO, President @ Physicians First Messages, Inc.
(866)737-1162 FAX LINE
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