When you set up SMP/SMG or any dispatch scripts to not leave "New Script" unnamed, unassigned, or unattached on any member or account.
When you setup dispatch scripts for Members under their individual names, they override all other scripts for that member/account. If they hold consults, etc, and there is a "New Script" setup under the name instead of the main Dispatch Scripts section, they get the messages anyway.
Name the "New Script" - e.g. "SMP ERS" and make sure you select the dispatch item and set delays accordingly. If you accidentally set up a New Script, just delete it.
Always read provider instructions so you know where the dispatch script setup goes.
Simple dispatch goes up under Member name.
Complex dispatch - holding, different msg forms, etc. - go in the main dispatch scripts section
Any questions, ask Jo or Rachel